Customer Satisfaction Policy

Quality Standards

Craftsmanship Excellence

We maintain the highest standards of craftsmanship in every aspect of our work:

• All work performed by trained, experienced craftsmen with 15+ years of expertise
• Use of premium materials and hardware from trusted manufacturers
• Precision installation with attention to every detail
• Multiple quality checkpoints throughout each project
• Final inspection and customer walkthrough before project completion

Material Quality

We source only high-quality materials that meet our strict standards:

• Premium wood species including oak, maple, cherry, and hickory
• Professional-grade finishes and stains with superior durability
• Quality hardware from Blum, Hettich, and other leading manufacturers
• All materials backed by manufacturer warranties

Service Commitment

Professional Communication

Clear, timely communication is fundamental to customer satisfaction:

• Prompt response to all inquiries within 24 hours
• Detailed project estimates provided within 48 hours of consultation
• Regular progress updates throughout your project
• Immediate notification of any issues or changes
• Accessible project manager for all questions and concerns

Punctuality and Reliability

We respect your time and maintain professional standards:

• Arrive on time for all scheduled appointments
• Complete projects within agreed timelines
• Provide advance notice of any schedule changes
• Maintain clean, organized work areas
• Complete daily cleanup before leaving your home

Respect for Your Home

We treat your home with the same care and respect we would our own:

• Protective coverings for floors, furniture, and surfaces
• Careful handling of your belongings and property
• Minimal disruption to your daily routine
• Thorough cleanup and debris removal
• Professional, courteous behavior at all times

Warranty and Support

Comprehensive Warranty Coverage

We stand behind our work with comprehensive warranty protection:

Ongoing Support

Our relationship doesn't end when your project is complete:

• Care and maintenance guidance for your new cabinets
• Prompt response to warranty claims and service requests
• Annual follow-up to ensure continued satisfaction
• Advice on future upgrades and improvements
• Priority scheduling for existing customers

Problem Resolution Process

Immediate Response

If you have any concerns about our work or service, we take immediate action:

1. Contact us immediately - Call (770) 253-7885 or email santoscosta@wgdbcabinets.com
2. Rapid response - We acknowledge all concerns within 4 hours
3. Investigation - We thoroughly assess the situation within 24 hours
4. Resolution plan - We provide a detailed plan to address your concerns
5. Implementation - We execute the solution promptly and professionally
6. Follow-up - We ensure your complete satisfaction with the resolution

Resolution Options

Depending on the nature of your concern, we may offer:

• Immediate repair or correction of any defects
• Replacement of defective materials or components
• Additional work to meet your expectations
• Partial or full refund in cases of unresolvable issues
• Third-party mediation if needed

Customer Feedback and Improvement

Continuous Improvement

We value your feedback and use it to continuously improve our services:

• Post-project satisfaction surveys for every customer
• Regular review of customer feedback and suggestions
• Implementation of improvements based on customer input
• Training updates for our team based on feedback
• Process refinements to enhance customer experience

Recognition and Reviews

We appreciate customers who share their positive experiences:

• Invitation to share reviews on Google, Facebook, and other platforms
• Referral rewards for customers who recommend our services
• Featured project showcases (with your permission)
• Testimonial opportunities for exceptional experiences

Satisfaction Measures

Our Track Record

Our commitment to satisfaction is reflected in our performance metrics:

Quality Assurance Process

We maintain consistent quality through systematic processes:

• Pre-project planning and material verification
• Daily quality inspections during work
• Master craftsman review before completion
• Customer walkthrough and approval process
• Post-completion follow-up and support

Special Circumstances

Unforeseen Issues

Sometimes unexpected situations arise during cabinet projects:

• Hidden damage discovered during work
• Structural issues requiring additional work
• Material defects or shipping delays
• Weather-related delays for finishing work

In these cases, we immediately communicate with you, explain the situation, provide options, and work together to find the best solution while minimizing impact on your project timeline and budget.

Emergency Service

For urgent issues that affect the functionality or safety of your cabinets, we provide emergency service with response within 24 hours. This includes problems like damaged doors, failed hardware, or safety concerns.

Your Rights and Responsibilities

Your Rights as Our Customer

• Receive quality workmanship and materials as specified in your contract
• Clear communication throughout your project
• Prompt resolution of any issues or concerns
• Warranty coverage as outlined in your agreement
• Respectful treatment of you and your property
• Fair pricing with no hidden costs

Your Responsibilities

• Provide clear access to work areas
• Communicate concerns promptly
• Follow care and maintenance instructions
• Make payments according to agreed schedule
• Report warranty issues in a timely manner